What Happens After You Submit a Service Request

After you submit a service request, PPS Serve confirms details, coordinates attempts, and prepares proof. See the typical path from intake to updates.

Once you send papers through Submit a Request, the job is not instantly “out for service.” Someone has to read the packet, confirm the work, and only then send it to the field. This is the typical path at PPS Serve. Timing depends on the documents, the address, and the window you asked for. What to include with the request Strong packets move faster: - Documents to be served - Full name of the person or business - Best service address, and any other known addresses - Deadline - Access notes, workplace details, or vehicles when you have them - Filing or return instructions if your office already has a preference If something is missing, intake will ask. That pause is cheaper than a wasted trip. Intake review Intake checks that the papers are readable, the address is usable, and the requested timing can be confirmed. Fees are confirmed in writing before expanded field work begins. Rush and same-day windows depend on when the complete packet arrives. They are confirmed at intake, not assumed from the form. Field attempts A process server attempts service at the address you authorized. Each attempt is documented: when, where, and what happened. Attempts are usually made at different times of day when more than one visit is needed. If the address is a workplace, gated property, or apartment, the notes should say how access was handled. How you hear back You should get confirmation that the request was received and that the work is underway. After attempts, you get factual updates from the notes — not guesses about the case. If you have a tracking token, Track Request is the public status path. Proof after service When service is completed, PPS Serve prepares an affidavit or return of service for counsel review. Courts differ on format. Your attorney should confirm the proof